Fones Zone Terms And Conditions

I have tried to be as honest and clear as possible with my terms and conditions, there are no hidden suprises and I always stand by my terms and try to be as fair as possible. Please read everything clearly in advance so that you can be sure I can give you the best service possible. Thanks Richard.

Money Back Guarantee

We're committed to providing the best unlocking service on the web but we realise that for one reason or another, there may be a times that the unlock codes we supply do not work, therefore all codes supplied by Fones Zone Ltd come with a 60-day money back guarantee. If our code does not work we provide a full refund, as long as all the correct information about the phone has been entered. Please see our refunds policy below.

Unlock Codes

Code Return Times

Codes almost always return in the given timescales. These times are given by our supplier and then adapted by us based on previous return timescales. In the very unlikely event that a code takes longer than expected (max of 14 days) we will send you a full refund. Please be aware that if we cannot source your codes no other website will be able to, when you order from Fones Zone Ltd you can be reassured that we have contacts at the highest positions in the mobile industry. Our return times are never under-estimated so that customers are pleased with faster returns rather than make exaggerated claims like others about return times.

Codes Ordered With Wrong IMEI

If you provide us with the wrong IMEI in most cases you will get an "IMEI not found" from the server we source codes from. We will then be given the opportunity to give us your correct IMEI and we can reprocess them at no extra charge. This is due to the fact that in some cases codes are not returned for incorrect IMEIs, however if you provide the wrong IMEI and a code does come back we offer strictly NO REFUND, as we must source and pay for these in advance - please ensure your IMEI is accurate.

Compatibility with Network/Band

Not all phones are compatible with all networks EVEN after unlocking. 2g phones will not operate with 3g network, this is essentially like trying to get dvd to play in a video cassette player, it will not work, it surprises me the number of customers that unlock their phones expecting to use it with a 3g sim-card and find out that its not compatible, please note that in this situation a refund is obviously not possible, please make sure your phone will work in the way you want it to before you unlock.

Also please be aware bands can be an issue if your phone is dual band it will work on 2 bands if quad it should work globally. If you are unsure ask us or do research, if you expect your phone to work in a way that it is not made to do so, no refund can be offered. For the latest phones band compatibility usually is not an issue, however if your phone is older you should find out what bands it is compatible with.

PIN / PUK Codes

Please make sure that you order the correct type of code, some customers confuse "unlock codes" with PIN or PUK codes.

A pin code is a code that the owner puts on a phone to stop others using it, its usually a 4 digit code thats entered into the phone to enable it to make calls and is set by the user. If your phone asks for a pin number before you can make any calls with your normal sim card then its the PIN code that it requires.

A PUK code is the code you need if you wrongly input a PIN code into your phone more than a number of times. PUK codes must be obtained from your network. We cannot supply either of these codes.

If you can make calls with your mobile and you wish to make calls with an alternative sim card then you need an unlock code - these are the codes we supply here at Fones Zone Ltd.

Refund Policy

All Fones Zone Ltd codes come with a 60-day money back guarantee, if our code does not work we provide a full refund, as long as all the correct information about the phone has been entered (see refund conditions below). Codes sourced from Vodafone, 3, T-Mobile, Motorola and LG are sourced from the manufacturers so they WILL work provided you give us the correct details at payment (especially your IMEI).

Refunds for orders where we are unable to obtain a valid code for your phone or in cases where your phone doesn't unlock where all correct info its given are sent usually the same day but please allow up to 48 hours.

Refund conditions

Fones Zone Ltd will issue a full refund provided the following conditions are met:

• All information provided by the Buyer at the time of ordering is 100% accurate
• The Buyer has followed the unlocking instructions exactly as stated
• The mobile you are unlocking is not stolen or blacklisted.
• The mobile you are unlocking has not been unlocked previously.
• The mobile you are unlocking has not been altered, changed or tampered with in any way.
• The IMEI number of the mobile you are unlocking has never been altered, changed or tampered with in any way.
• An unlocking procedure using a code has never been attempted on the mobile you are unlocking.
• Your refund request has been submitted to us within 60 days of purchase.

To enable us to receive a refund from our suppliers in the event that one of the codes do not work we will require you to send us photographic proof that the phone is still locked and possibly a video of you entering the code into the phone. Full details of what we require will be requested when needed. Once we receive photographic proof a full refund can be sent.

If you cannot provide us with the evidence required we reserve the right to give you a maximum of 50% refund of the total that you paid for your code.

Code Cancellations

We understand that sometimes its necessary to need to cancel an order, please contact me without delay, if your order is still in pending status in your login area I can cancel for you and send a refund immediately, however if the status of your order is ordered we will need to cancel with our supplier, this is something I am happy to try for you but cancellations from this point cannot be guaranteed, please do not use another unlocking service until you have full clearance from me that your order cancellation has been sucessful. Of course once your codes are sent we cannot cancel your order.