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Please read and understand our terms and conditions fully before making a purchase.

All our codes come with a money back guarantee, if our code does not work we provide a full refund. For codes we source (Vodafone, 3, T-Mobile, Motorola and LG the codes are sourced from the manufacturers so they WILL work provided you give us the correct details at payment (esp your IMEI).

For our in house generated codes (Nokia dct3 and dct4) different models and often take different codes, and we can supply a number of codes for you to try, if in the very unlikely situation our codes are unsucessful we offer a full refund. Proof will be required details given after order.

Most codes take 1-7 days to return (exc weekends), please look at our current return times here before you place your order. In the unlikely event that after 14 days if your codes do not return we will send you a refund. Please dont place your order and 15 mins later file a non-receipt claim, if you wish to cancel contact us.

If you provide us with the wrong IMEI in most cases you will get a "IMEI" not found from the server we source codes from you will be able to give us your correct IMEI and we can reprocess them (no extra charge), however if you provide the wrong IMEI and a code does come back we offer NO REFUND, as we must source and pay for these in advance - please ensure your IMEI is accurate.

If you provide us with the wrong Service provider, even if it is the same network but from another country (ie you select UK vodafone BUT you are locked to Portugese Vodafone please note CODES MAY RETURN BUT THEY WILL NOT WORK! if this happens you will be totally liable for payment of your codes and they will NOT WORK, please ensure YOU select the correct network provider your phone is locked to.

Orders placed cannot be officially cancelled without emailing us and confirmation that we have cancelled. Sometimes we cannot cancel orders once placed with us due to server entry rules. Please do not assume an order has been cancelled until you have received our reply as orders that return codes cannot be cancelled later.

If an IMEI submitted shows "CODE NOT FOUND" this means we was unable to get any code for you from the server, you will be given a refund. In some cases other services are available that may be cheaper or more expensive, you are given the option whether or not to upgrade or downgrade to this service, however should you choose not to you will be given a full refund. If our service returns a code not found, you will find that all other websites that offer this service will end in the same result, also make sure you provided the correct IMEI.

If you would like to see if your code is available order from us today, if your code doesnt return YOU WILL GET A FULL refund. Just ensure all your details are correct.

For a full list of our main Terms and Conditions please read this page

Refunds are returned to your paying account within 48 MAX (in most cases we refund same day). Refunds are given where codes are not sent or able to be obtained. For orders placed with incorrect details orders cannot be refunded.

Please beware of websites that offer a full refund but then you read the terms and conditions closely and they insist you send your phone away to be unlocked by them (this is often how they are able to keep prices to rock bottom) we are in the business and not only do I realise what a bad reputation some companies have given the industry Foneszone is a small friendly family run company, I have NEVER (in our 6 years of trading) forced a customer to send us their phone or REFUSED a refund when a customer either proves their code hasnt worked or their code returned as NOT FOUND, as long as the following is shown to be true:

1. IMEI given is correct.

2. The Provider locked to is correct.

3. The phone hasnt been tampered with previously (showing "cannot undo restriction" for example) If you bought your phone second hand you MAY not be able to tell until you get your code and when you try to enter it it says "NOT ALLOWED" or similar.

4. That you follow our instructions to the LETTER, that you dont waste trys reentering codes and follow all our given procedures correctly.

If the above is found to be not true then unfortunately we cannot refund as this affects the codes we supply or any company would supply.

Ive found that the magority of our customers are polite, honest, and in return I respect them with my own personal guarantee. If you would like anymore information feel free to please contact me personally.

Kind Regards

Richard Wong
Director/Code Engineer